Suitable for all Tourist Structures: from a 3-room Bed & Breakfast with 2 staff members to a hotel with 60 rooms and 20 staff members.
The Service is provided in person at the Facility.
The Training is “interactive”: there isn't just an explanation of concepts, but there is continuous dialogue with the audience during the session.

4 hours – 1 person

1. The stages of work at reception
2. The procedures
3. The Art of Hospitality
4. Notes on Sales

8 hours – 1 person
You need Food and Accommodation in Double Room for single use for 1 night

1. The stages of work at reception
2. The procedures
3. The Art of Welcome
4. Hotel Sales
5. Interdepartmental Communication
6. Technology
7. Tips & Tricks
8. A brief overview of Revenue Management

12 hours – 2 people
Room and board are required for each speaker in Dus Room for 2 nights.

1. The stages of work at reception
2. The procedures
3. The Art of Hospitality
4. Hotel Sales
5. Interdepartmental Communication
6. Technology
7. Tips & Tricks
8. Revenue Management
9. Marketing and Web Marketing
10. Statistical Indicators
11. The Elasticity of Demand
12. Case History
13. Final Exercise