If governments a tourist accommodation, you can't pretend nothing happened when:<\/p>\n\n\n\n
The question is: why you are creating these situations?<\/p>\n\n\n\n
It would be too easy, dear fellow hotelier, download blame it on the “destiny cynical and baro”, on the shortage of qualified personnel or the boldness of modern guests. The truth, as it may burn as a check-out without credit card associated with, is that these are not temporary anomalies. Are symptoms. Diagnosis: a total absence of leadership and control.<\/p>\n\n\n\n
Let's dissect these four horsemen of the’revelation management, point-by-point.<\/p>\n\n\n\n
1. The employee responds badly<\/strong> When an employee allows you to respond to the hard-nosed, you're not seeing a simple shot d’s wrath. You are watching l’effect of a company's climate-toxic, or worse, frayed. If an employee exceeds the limit of respect professionally due, it means that the limit has never been traced, or has been trampled on so many times to be faded. It happens when there is a two-way communication that is healthy, when frustrations are accumulated for months because of exhausting shifts ever planned, or when the Direction is revealed only to search for the guilty, and never to promote the work.<\/p>\n\n\n\n 2. L’guest who leaves without pay (The “Skipper”)<\/strong> Here we enter in the wonderful world of “but yes, we do after”<\/em>. A host that manages to pack, healthy (or not healthy) and vanish into thin air is not a genius of crime, is simply someone that has made a chasm in your routine operational. If your PMS communicates in real time with the electronic locks, if check-in is not carried out a pre-authorization required on credit card, or if the reception staff is too busy doing other things to notice an abnormal flow in the lobby, it is not the fault of the “skipper”. It is of those who thought that safety procedures were optional bureaucratic.<\/p>\n\n\n\n 3. The creative mathematics of the criminal OTE: on 5 cancellations, 7 refunds<\/strong> This is the masterpiece of the Stockholm syndrome hotel in respect of the online travel agencies and customers capricious. You clear a room under the date, Booking or Expedia ask you the courtesy not to apply the penalty “why’guest had an unexpected”<\/em> and you, caught by a motion of foolish generosity (or sheer terror of a negative judgement), you agree. Indeed, to do better: apply the policy also flexible to those who do not have the right, by giving away slices of the revenue that you'll never more. Why is this happening? Because of the lack of the adequate technology (a revenue management software to tell you clearly how much it costs you that renunciation) and lacks a policy on the iron, written and digested by all the staff.<\/p>\n\n\n\n 4. The head of the department, the dictator<\/strong> The classic “Chef sovereign” or “the Housekeeper chief” who run the department like a medieval fiefdom, barring the door to any decision of the Direction. If you find yourself in this situation, the question to you is: how did you cede so much power? It often happens because the Property, due to laziness or lack of specific skills, delegation in the white of the operational management. There is no job descriptions clear, KPIS are measurable and moments of comparison of standardized, the head of the department, filling the vacuum of power by creating your own rules. And at that point, you're only a guest in your home.<\/p>\n\n\n\n The hard reality: the mirror of the Direction<\/strong><\/p>\n\n\n\n We stop finding excuses. The root of all these evils lies in a single office: that of the Ownership or management.<\/p>\n\n\n\n If these situations are repeated, it means that the time was not capable of creating the right relationship. It is preferred to the laissez-faire for the construction of a climate of challenging business and meritocratic. It is saved on the technology, continuing to use the Excel 2003 instead of investing in automation capable of reinforcing the payments, and workflow. It has been decided not to standardize the routine operational, leaving the case ruled the everyday life of the’hotel.<\/p>\n\n\n\n A’hotel company is the mirror exactly who the guide. If there’is the chaos in the reception, anarchy in the kitchen and financial losses in the accounts, the problem is not out of. Is at the helm.<\/p>\n\n\n\n And now a word to you, dear readers:<\/strong> do you ever lose control of one of these aspects in your property? What is the “sorry” the most absurd, that we are told not to face the problem at the root?<\/p>\n\n\n\n Write it in the comments, let us face (without filters, with the calm that distinguishes us)!<\/p>","protected":false},"excerpt":{"rendered":" Se governi una azienda turistica ricettiva non puoi far finta di niente quando: La domanda \u00e8: perch\u00e9 si vengono a creare queste situazioni? Sarebbe fin troppo facile, caro collega albergatore, scaricare la colpa sul “destino cinico e baro”, sulla carenza di personale qualificato o sulla sfrontatezza degli ospiti moderni. La verit\u00e0, per quanto possa bruciare […]<\/p>\n","protected":false},"author":2,"featured_media":4193,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[],"class_list":["post-4192","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"uagb_featured_image_src":{"full":["https:\/\/domenicodevanna.it\/wp-content\/uploads\/2026\/06\/Foto-articolo-giugno-2026.png",1408,768,false],"thumbnail":["https:\/\/domenicodevanna.it\/wp-content\/uploads\/2026\/06\/Foto-articolo-giugno-2026-150x150.png",150,150,true],"medium":["https:\/\/domenicodevanna.it\/wp-content\/uploads\/2026\/06\/Foto-articolo-giugno-2026-300x164.png",300,164,true],"medium_large":["https:\/\/domenicodevanna.it\/wp-content\/uploads\/2026\/06\/Foto-articolo-giugno-2026-768x419.png",768,419,true],"large":["https:\/\/domenicodevanna.it\/wp-content\/uploads\/2026\/06\/Foto-articolo-giugno-2026-1024x559.png",1024,559,true],"1536x1536":["https:\/\/domenicodevanna.it\/wp-content\/uploads\/2026\/06\/Foto-articolo-giugno-2026.png",1408,768,false],"2048x2048":["https:\/\/domenicodevanna.it\/wp-content\/uploads\/2026\/06\/Foto-articolo-giugno-2026.png",1408,768,false],"trp-custom-language-flag":["https:\/\/domenicodevanna.it\/wp-content\/uploads\/2026\/06\/Foto-articolo-giugno-2026.png",18,10,false]},"uagb_author_info":{"display_name":"Domenico De Vanna","author_link":"https:\/\/domenicodevanna.it\/en\/author\/domenico\/"},"uagb_comment_info":7,"uagb_excerpt":"Se governi una azienda turistica ricettiva non puoi far finta di niente quando: La domanda \u00e8: perch\u00e9 si vengono a creare queste situazioni? Sarebbe fin troppo facile, caro collega albergatore, scaricare la colpa sul “destino cinico e baro”, sulla carenza di personale qualificato o sulla sfrontatezza degli ospiti moderni. La verit\u00e0, per quanto possa bruciare…","_links":{"self":[{"href":"https:\/\/domenicodevanna.it\/en\/wp-json\/wp\/v2\/posts\/4192"}],"collection":[{"href":"https:\/\/domenicodevanna.it\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/domenicodevanna.it\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/domenicodevanna.it\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/domenicodevanna.it\/en\/wp-json\/wp\/v2\/comments?post=4192"}],"version-history":[{"count":1,"href":"https:\/\/domenicodevanna.it\/en\/wp-json\/wp\/v2\/posts\/4192\/revisions"}],"predecessor-version":[{"id":4194,"href":"https:\/\/domenicodevanna.it\/en\/wp-json\/wp\/v2\/posts\/4192\/revisions\/4194"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/domenicodevanna.it\/en\/wp-json\/wp\/v2\/media\/4193"}],"wp:attachment":[{"href":"https:\/\/domenicodevanna.it\/en\/wp-json\/wp\/v2\/media?parent=4192"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/domenicodevanna.it\/en\/wp-json\/wp\/v2\/categories?post=4192"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/domenicodevanna.it\/en\/wp-json\/wp\/v2\/tags?post=4192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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